- Let Agile Tech Support monitor and manage your on-premise ICT systems remotely – saving you time and money through preventative maintenance and rapid response to most problems;
- Remote tools allow for a hybrid approach to managed services. This means you are only billed for on-site work when you need it. It also means that you are only billed for management of cloud-based infrastructure when you need it.
- Cloud-based monitoring technology used by 400 large enterprises and 300,000 individuals globally – managed locally by Agile Tech Support.
- No contracts, no long-term commitment;
- Allows you to lodge remote support tickets MON – SAT, 9am – 7pm. Tickets will be responded to ASAP;
- Security and privacy guaranteed by Agile Tech Support and supported by NSW Fair Trading legislation and Federal Government privacy legislation;
SERVICE LEVEL AGREEMENTS
Remote support packages are grouped into to the following SLA’s.
A simple, lightweight add-on to your Windows, MacOS and Linux machines, Agile Help-Desk provides basic admin and support features without any changes to your existing desktop.
Agile Sys-Admin Essentials:
A big-business approach to ICT administration at a small business price!
Agile Sys-Admin Plus:
A unified threat management and maintenance package for single-site SMBs.
An advanced ICT management and productivity package for multi-site SMBs or any SMB with public-facing infrastructure.
- An initial setup fee is charged per business site;
- A monthly fee is charged per workstation, server or other network device;
- Support tickets can be lodged via workstation desktops and are billed per ticket. If the problem cannot be solved remotely, standard call-out fees apply. However, remote diagnosis and data-logging will usually ensure fast repairs;
- All work is invoiced monthly, with payment terms net 7 days.
|Plan Name||Setup||Workstations||Application Servers||Network & Print Servers||Mobiles||Support Tickets|
|Agile Help-Desk||$99 / site||$10 / month||—||—||—||$25 each|
|Agile Sys-Admin Essentials||$349 / site||$35 / month||$49 / month||—||—||$25 each|
|Agile Sys-Admin Plus||Coming in 2018||Coming in 2018||Coming in 2018||Coming in 2018||Coming in 2018||Coming in 2018|
|Agile Net-Protect||Coming in 2019||Coming in 2019||Coming in 2019||Coming in 2019||Coming in 2019||Coming in 2019|
Note: The SLA pricing only covers management and maintenance of your on-premise end-point infrastructure. Any support tickets lodged, regarding cloud infrastructure or general ICT consulting, will be priced at the standard labour rate; These labour charges can then be added to the monthly SLA invoice, for convenience;