REMOTE SUPPORT

  • Let Agile Tech Support monitor your system remotely – saving you time and money through preventative maintenance and rapid response to most problems;
  • Monitors the common performance, stability and security points of your hardware and Operating System;
  • Cloud based monitoring software used by 400 large enterprises and 300,000 individuals globally – managed locally by Agile Tech Support.
  • One low monthly subscription fee – No setup costs, no contract.
  • Allows you to lodge remote support tickets MON – SAT, 9am – 7pm. Tickets will be responded to ASAP;

Pulseway-request-support

  • Available for Windows Vista, 7, 8, 8.1, 10, Linux Debian, Raspbian (Raspberry Pi), Red Hat and Mac OS X;
  • Automated data-logging allows for fast, remote diagnosis and support;
  • Ability to lock stolen devices;
  • Security and privacy guaranteed by Agile Tech Support and supported by NSW Fair Trading legislation and Federal Government privacy legislation;

SERVICE LEVEL AGREEMENTS

Remote support packages are grouped into to the following SLA’s. Subscription fee’s are per device and all work is invoiced monthly, with payment terms net 7 days. If the problem cannot be solved remotely, standard call-out fees apply. However, remote diagnosis and data-logging will usually ensure fast repairs;

Agile Help Desk:

  • Hardware and software performance, security and stability monitoring in real time;
  • Remote operating system admin support;
  • Preventative maintenance notifications automatically generated and handled by Agile Tech Support;
  • Support ticketing system;
  • Remote Desktop sessions;

Agile Sys-Admin:

Everything from the Agile Help-Desk plan, plus:

  • End-point security & anti-malware protection
  • Managed disaster-recovery backups
  • Software patch management
  • Instant notifications to critical alerts
SLA Pricing
Plan Name Workstations Servers Tickets
Agile Help-Desk $10 $15  $25
 Agile Sys-Admin Coming in 2017 Coming in 2017  Coming in 2017