REMOTE SUPPORT

  • Let Agile Tech Support monitor your systems remotely – saving you time and money through preventative maintenance and rapid response to most problems;
  • Monitors the common performance, stability and security points of your hardware and software;
  • Cloud based monitoring technology used by 400 large enterprises and 300,000 individuals globally – managed locally by Agile Tech Support.
  • One low monthly subscription fee – No setup costs, no contract.
  • Allows you to lodge remote support tickets MON – SAT, 9am – 7pm. Tickets will be responded to ASAP;

Pulseway-request-support

  • Available for Windows Vista, 7, 8, 8.1, 10, Linux Debian, Raspbian (Raspberry Pi), Red Hat and Mac OS X;
  • Automated data-logging allows for fast, remote diagnosis and support;
  • Ability to lock stolen devices;
  • Security and privacy guaranteed by Agile Tech Support and supported by NSW Fair Trading legislation and Federal Government privacy legislation;

SERVICE LEVEL AGREEMENTS

Remote support packages are grouped into to the following SLA’s. Subscription fee’s are per device and all work is invoiced monthly, with payment terms net 7 days. If the problem cannot be solved remotely, standard call-out fees apply. However, remote diagnosis and data-logging will usually ensure fast repairs;

Agile Help-Desk:

  • Workstation hardware and software performance, security and stability monitoring in real time;
  • Preventative maintenance notifications automatically generated and handled by Agile Tech Support;
  • Operating System software patch management;
  • Support ticketing system;
  • Remote desktop sessions;

Agile Sys-Admin:

Everything from the Agile Help-Desk SLA, plus:

  • Full workstation management & documentation;
  • Workstation security & anti-malware protection;
  • Managed disaster-recovery backups;
  • Application software patch management;
  • Instant notifications to critical alerts;
  • Monthly executive reports on each workstation;

Agile Net-Protect:

Everything from the Agile Sys-Admin SLA, plus:

  • Next-generation, cloud-based cyber-security for your entire network;
  • Proactive threat intelligence via the Webroot global security infrastructure;
  • 24x7x365 access to the Pulseway Network Operations Centre for:
    • Triage, troubleshooting & resolution of alerts;
    • Technical help desk;
    • Server administration;

SLA Pricing

Plan Name Workstations Servers Tickets
Agile Help-Desk $10 $20  $25
 Agile Sys-Admin Coming in 2017 Coming in 2017  Coming in 2017
 Agile Net-Protect Coming in 2018 Coming in 2018  Coming in 2018